Frequently Asked Questions (FAQs)

Have questions?

Find answers to common inquiries about orders, shipping, returns, and skincare products. If you need further assistance, feel free to contact us!

Frequently Asked Questions (FAQs)

1. Orders & Shipping

How long does shipping take?

We offer fast and reliable shipping Australia-wide. Orders are typically processed within 2 business days, with delivery times varying based on location.

Metro areas: 1-2 business days

Regional areas: 1-4 business days

Do you offer international shipping?

At this time, we only offer shipping within Australia. We hope to expand our shipping options in the future, so stay tuned! If you have any questions, feel free to reach out to our support team.

Do you offer free shipping?

We offer free shipping on orders over $100! For orders under $100, the shipping fee will be calculated at the checkout page.

Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking/order number via email, allowing you to monitor your delivery in real-time.

2. Returns & Refunds

What is your return policy?

We want you to love your purchase! If you’re not satisfied, we accept returns within 30 days of delivery, provided the item is unused and in its original packaging.

For more information, please visit our Refund Policy.

How do I request a return?

To initiate a return, please contact our customer support team at info@sarkovski.com.au with your order details.

Do you offer refunds or store credit?

We offer refunds or exchanges, depending on your preference. Refunds are typically processed within 3 to 10 business days. The exact timeframe may vary depending on the retailer, payment method, and the financial institution involved.

3. Product & Ingredients

Are your skincare products suitable for all skin types?

Yes! Our products are formulated with natural ingredients and are gentle enough for all skin types, including normal skin, oily and sensitive skin. If you have specific skin concerns, we recommend checking the active ingredient list or consulting a dermatologist.

Are your products cruelty-free and vegan?

Yes! We are committed to ethical skincare—our products are 100% cruelty-free and made with vegan-friendly ingredients.

Where are your products made?

All of our skincare products are proudly Australian-made, crafted with the finest natural ingredients to ensure exceptional quality and effectiveness. However, please note that our SARKOVSKI® Makeup Removal Cleansing Cloth is not Australian-made.

4. Payments & Discounts

What payment methods do you accept?

We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, Shop Pay, and other secure payment options at checkout.

Do you offer discounts or promo codes?

Yes! Sign up for our newsletter to receive exclusive discounts, special offers, and early access to new products.

5. Contact & Support

We’re happy to help! Reach out to us via:

Email: info@sarkovski.com.au
Chat: Facebook Messenger

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